Category Archives: Community Engagement

Youth Mental Health – Looking Through a Human Field Lens

Upstream-Midstream-Downstream

Prof Peter Fonagy has spoken with the BBC about his soon‑to‑be‑released independent review into rising demand for mental health, ADHD and autism services in England.

Much of the review will likely focus on services, assessments and support pathways – the midstream of youth mental health.

A Human Field lens looks earlier.

It asks what is happening upstream, where the ground is prepared, and downstream, where human beings move with what has arrived.

The pressures that meet

Young people carry several pressures at the same time – school expectations, peer dynamics, family boundaries and the density of digital life.

Society carries its own pressures – productivity, fairness, stability, identity and limited resources.

These pressures meet.

Sometimes the meeting becomes difficult to hold.

Pressure builds.

Sometimes it reaches crisis.

Upstream: preparing the ground

Upstream work prepares the ground for pressure to move when it arrives.

Institutional

Schools need young people to meet expectations.

Young people need room to show what those expectations are costing them.

Relational

Families see the child at home.

Schools see the child in a different world.

Both carry part of the picture.

Generational

Some learned toughness because toughness was required.

Some carried pressure quietly because there was nowhere else for it to go.

Others grew up with different expectations about expressing difficulty.

Community

Young people move between worlds that rarely fully meet – home, school, friendship, online life and community.

Adults often see different pieces.

These things rarely sit neatly apart.

They overlap. They pull against each other. Sometimes they help each other. Sometimes they don’t.

Keeping enough room between them for people to breathe may matter more than finding the perfect answer too early.

Midstream: organising the response

Midstream work is where systems and services begin to act.

It includes early‑intervention pathways, multi‑agency coordination, shared approaches and the structures that organise support.

Midstream gains strength when upstream breathability is already present.

Midstream organises the response to what has arrived.

Downstream: moving with what has arrived

Downstream work is where people move with what has arrived.

It looks like:

• teachers adjusting responses

• families creating steadiness

• youth workers building contact

• communities sharing responsibility

Downstream movements carry the response into real situations.

The whole picture

When conversations stay open, pressure has somewhere to move.

When conversations close, pressure has fewer places to go.

Upstream prepares the ground.

Midstream organises the response.

Downstream moves with what arrives.

Mental‑health systems gain strength when there is enough breathability for human beings to meet what arrives.

Independent Voluntary Organisations and the NHS

An opportunity missed – and one that can be addressed

“The NHS belongs to the people.”

Those opening words of the NHS Constitution provide a useful starting point for thinking about the relationship between the NHS and independent voluntary organisations.

Independent voluntary organisations are part of the communities the NHS serves. They bring relationships, experience, trust, connection and insight developed outside NHS structures. Their independence can be part of the value they bring.

The two recent NHSE documents on quality and patient experience recognise the importance of people, communities, volunteers and partners in achieving quality and good experience. They provide a strong basis for recognising the contribution of independent voluntary organisations.

The opportunity has been missed in the current framing.

The documents give considerable attention to volunteering. They also recognise the wider contribution of communities and voluntary organisations. What remains less clear is the distinctive relationship between the NHS and an independent voluntary organisation working alongside it.

That distinction matters because partnership is shaped by accountability as well as purpose.

Two relationships, different accountabilities

1. NHS-managed volunteering

A volunteer works within NHS management and governance arrangements. The NHS holds responsibility for the role, supervision, safeguarding, boundaries and accountability.

2. Independent voluntary organisations working alongside the NHS

An organisation works in partnership with the NHS while retaining its own governance, purpose, accountability and relationships with its community.

Independence means separate governance and accountability, alongside working in partnership with NHS objectives.

Why different accountabilities matter for quality

An independent organisation can contribute more than people and time.

For NHS-managed volunteering, supporting volunteers is part of creating the conditions for a good patient experience.

For an independent organisation, the route is different: its own relationships, experience and accountability become part of what it can bring to the partnership.

Its contribution can include lived experience, community knowledge, trust, advocacy, connection and relational insight. It can hear concerns that may otherwise be missed, provide early insight into emerging issues and help the NHS understand people’s experience behind the numbers.

Independence also creates space for challenge.

An organisation may raise concerns, advocate for its community or question an NHS decision. That is part of having a different accountability and can contribute to a better understanding of quality and experience.

A practical way forward

The distinction can be built into how the quality and experience frameworks are applied:

1. Make the relationship clear.

Be clear when the NHS is working with NHS-managed volunteers and when it is working with an independent voluntary organisation.

2. Make accountability clear.

Set out what each organisation is responsible for and what they are seeking to achieve together.

3. Make the contribution visible.

Recognise lived experience and relational insight alongside quantitative measures.

4. Protect independence.

Shared objectives and clear responsibilities should sit alongside separate governance and identity.

The proposition

The NHS belongs to the people it serves. Independent voluntary organisations are part of the community life through which people connect, contribute and are heard.

The recent NHSE quality and experience documents provide an opportunity to recognise this more clearly.

Shared purpose can sit alongside distinct accountability.

Independent voluntary organisations can contribute to NHS quality and patient experience because they are rooted in different relationships, governed through different accountabilities and able to bring perspectives from beyond NHS structures.

Working well together means making those differences clear and respecting them.

The NHS belongs to the people.

The NHS belongs to the People

Last week I discovered a real and practical example of the first line of the NHS Constitution “The NHS belongs to the people”. It was in Shropshire!

A wonderful partnership of the Robert Jones and Agnes Hunt Orthopaedic Hospital and the League of Friends

On the face of it, one might be forgiven for thinking, “How nice”, “How quaint”, “How old-fashioned”, and as soon as you enter the hospital, you are struck with exactly these sentiments. The community of Friends volunteers, in their pink polo-shirts are everywhere, providing the unsuspecting visitor with a nice and quaint welcome, with old-fashioned community values embedded into the entrance and all the way down the corridor!

On the left there are Friends at the Help Desk, and on the right the Friends Café serves very reasonably priced drinks and cake.

Wandering on, passing more smiling folks in pink polo-shirts, you discover the shop and the post-office, both run by the League of Friends.

…and that it apparently the tip of the iceberg. The Friends also provide services to patients including trolley services to the wards, the disabled swimming club, a spinal patient feeding scheme, veterans orthopaedic emotional support, patients’ library and flower arranging. In the wider community, the Friends have a network of fund-raising branches, based in the town and villages of Shropshire, Mid and North Wales (Bala, Chirk & Weston Rhyn, Corwen, Llanfair Caereinion, Llangollen, Ludlow, Newtown, Oswestry, Shrewsbury, Tanat Valley, Welshpool and Whitchurch).

If you ask as I did, “So what do the hospital-managed volunteers do?”, you will get a sort of blank/quizzical look that I got. After a bit of chatting, it transpired that the hospital had always had a strong sense of community ownership. The response to the fire of 1948, which destroyed or severely damaged half of the hospital, typified this, and within days, an appeal was launched by local newspaper publisher the Caxton Press, and due to massive public support, £45,000 was raised within a year (£2.3m in today’s money). It was these community fundraisers who came together to create the League of Friends, which was formed in the 1960s.

So the answer to my question is something like: “There aren’t any hospital-managed volunteers, the hospital has an agreement with the League of Friends to recruit and support all the volunteers”.

That’s sort of it really, somehow the community and the hospital have become one and the same. I’ve spoken to a few RHAJ patients since and they all say how welcome they feel the minute the set foot in the entrance. A wonderful example that demonstrates the NHS belongs to the people!

Btw, there’s currently a 10-year review of the NHS Constitution. Here’s hoping the first line remains front and centre!